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Order & Payment

Order & Payment

Placing an order
Gift messages and receipts
Payment options
International credit cards
Credit card identification number
Important information about payment
Redeeming promotion & discount codes
Sales tax
Tax free holidays



Placing an order
When you are done shopping, click Checkout to place your order. You will see all the items in your shopping bag during checkout. To remove an item, just edit your shopping bag. You can checkout as a Guest or Create an Account / Sign In, which will securely store your shipping information for fast, convenient checkouts in the future.

During checkout, we will ask for:

Your email address and password (if registered user), for security purposes.

Billing information.

The address you want to ship to.

Any gift messaging options.

Your credit card type, number and expiration date.

Shipping method - UPS Ground Orders ship FREE everyday!
(Learn about our shipping methods)

Any promotional code you would like to redeem.

After reviewing your order on the Payment & Review page, simply click Submit Order. We will send you an email confirming your order within 24 hours, and then we will send you another email when your order has shipped. We will not charge your credit card until your order has shipped.



Placing an Order by Phone
You can always call the Clarks Consumer Services Team Monday through Friday from 8am to 8pm (EST) at 800-211-5461, and we would be happy to help you place your order over the phone.

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Gift Messages and Receipts
If you would like to include a personalized message to the person receiving your gift, you can type your message in the box provided. We will print your note (up to 100 characters) on the packing slip and send it with your gift. If you indicate that your order is a gift, we will not print the prices on the order form.

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Payment Options
We accept most major credit cards.

• Visa
• Mastercard
• American Express
• Discover Card

We will not charge your credit card until we ship your order. However, an authorization will be placed on your card to ensure funds are available and may have an effect on your available balance.

Other forms of payment:
• Clarks and Bostonian Gift Cards

If you pay for your order with a Clarks or Bostonian Gift Card, we will reduce the balance of your Gift Card as soon as you place your order.

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International Credit Cards
If you are using an international credit card (Visa, MasterCard, American Express, Discover) that utilizes a billing address within the United States, we would be able to place an order and ship to an address within the United States or the U.S. Territories. We are unable to support the use of international billing addresses.

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Credit Card Identification Number
A credit card Identification number is the 3- or 4-digit number printed on the back or front of your credit card, which we require during checkout, to provide an additional level of security when you shop with us.

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Important Information About Payment
We do not store credit card information or credit card identification numbers. You will be asked to enter this information each time you make a purchase. For additional security, the billing name, address and phone number must match that of the credit card used for payment.

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Redeeming Promotional and Discount Codes
Some promotions or discounts will require a code. If you receive a special offer for an online purchase, using the code is easy:

1.

Just shop and check out like normal.

2.

Enter the promo code in your shopping bag or during checkout in the space provided.

3.

Click Apply to see a message confirming the code has been applied.

4.

If there is any problem with the promotional code, an error message will appear.

5.

Complete your checkout process.

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Sales Tax
Tax Policy: Sales tax charges are based on the shipment's destination state and local sales tax rate. States that impose sales tax collection on shipping and handling require that sales tax be applied to shipping and handling when the item is being shipped. Sales tax refunds are issued only on the merchandise. Sales tax on shipping and handling are non refundable.

Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime at 800-211-5461.

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Tax Free Holidays
Need an opportunity to save? Here it is! Find your state for applicable rules and save online and in-store on Tax Free Holidays. Check out this helpful Tax Free Holiday site for more information.

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Contact Consumer Services

Telephone: 1-800-211-5461

Email the Clarks Consumer Services Team

Hours (EST)
Monday - Friday : 8am - 8pm
Saturday : 10am - 4pm

About Clarks USA
Frequently Asked Questions
Order Tracking

 
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C & J Clark America Inc., 156 Oak Street, Newton Upper Falls, MA 02464