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Return Policy

Returns Policy

Start a return
Satisfaction guaranteed return policy
Return by mail (FREE)
Return carrier
Returns to a store
Return processing
Changing or canceling your order
Exchanges
Gift returns

Start a Return
You can return your shoes to any of our Clarks and Bostonian store locations or you can start an online return here with a free-pre-paid shipping label.

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Satisfaction Guaranteed Return Policy
We hope you will be completely satisfied with every product purchased from our website, but if for any reason you are not, simply return the product to us – hassle free. Follow our simple online return process and retrieve a FREE pre-paid return label – or simply return your online purchase to your closest store. For purchases made in-store, we make it just as easy – just return the items to the store where you bought them.

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Return by Mail (Free)
If you would like to return your online purchase by mail, just follow our simple online return process to retrieve a FREE pre-paid shipping label. When possible, please use your original shipment box for returns.

1.

Go online to www.clarksusa.com/store/order-status

2.

Enter your order number and ship-to zip code in the spaces provided.

3.

Select the item(s) you would like to return by providing the quantity and reason code for each.

4.

Print out the packing slip that goes inside your package.

5.

Print out your FREE pre-paid return shipping label, adhere the label to your box and drop off your package.

Purchases made in-store must be returned at a store location.

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Return Carrier
United States and Puerto Rico:
For returns within the United States and Puerto Rico, your package will be shipped via UPS Returns Flexible Access. This means you can drop your package off at any UPS drop-off location or any United States Postal Service location. Please ensure you hand the package to an appropriate employee at the location so they may validate your package. Returns usually take 5-7 business days to reach us.

UPS locations include The UPS Store®, UPS drop boxes, UPS customer centers, authorized retail outlets and UPS drivers. Find your closest UPS location at www.ups.com/dropoff.

United States Postal Service locations include your own mailbox, your local Post Office™ or postal collection boxes. You may also schedule a free postal carrier pick up at https://carrierpickup.usps.com.

U.S. Territories:
For returns from a U.S. Territory, your package will be shipped via United States Postal Service Priority Mail. Make sure you hand the package to an appropriate employee at the location to validate your package. Returns usually take 3-5 business days to reach us.

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Returns to a Clarks, Bostonian, or Clarks Bostonian Outlet Store
For your convenience, you can return your online purchase to any Clarks, Bostonian or Clarks Bostonian Outlet store in your area.

You will find the address of your closest store on your packing slip. To complete your return in store simply follow these three easy steps:

1.

Bring your items to any Clarks, Bostonian or Clarks Bostonian Outlet store location for an exchange or refund.

2.

Present your original packing slip to any sales associate. Without your proof of purchase, a Clarks or Bostonian Gift Card will be issued for the current selling price of the item(s).

3.

To receive a refund, bring your original form of payment. If you return a gift, a Clarks or Bostonian Gift Card will be issued for the original price paid.

Purchases made in a Clarks, Bostonian, or Clarks Bostonian Outlet store must be returned to a Clarks, Bostonian, or Clarks Bostonian Outlet store. Visit our Store Locator to find a Clarks, Bostonian or Clarks Bostonian Outlet store near you.

Please note that our retail partners may have different return policies. If you purchased your shoes from a retail partner and are not able to return or exchange them, please contact our Consumer Services team for assistance at 800-211-5461 (8-8 EST M-F, 10-4 EST Saturdays).

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Return Processing
For online purchases, refunds will be credited to your original method of payment. The refund will include the price of the item(s) being returned along with any taxes charged on the merchandise. No original shipping costs or tax on shipping costs will be refunded. We will process your refund after we receive your products at our fulfillment center. Please allow up to two billing cycles for the credit to post to your account after your return has been processed. If you received a gift in the wrong size or color, you can return it to any Clarks, Bostonian or Clarks Bostonian Outlet to receive a Gift Card for the original price paid. Our Gift Cards can be redeemed at a Clarks, Bostonian or Clarks Bostonian Outlet locations, or on our websites www.clarksusa.com and www.bostonianshoe.com. If the original order was purchased as a gift, you will receive a merchandise credit in the form of a new Gift Card, which we will ship to the ship-to address from the original order.

If you purchased items from Clarks or Bostonian and only paid with a Gift Card, returns will be issued in the form of a new Gift Card for the full order amount, less shipping. If your purchase was paid for with a combination of credit card and Gift Cards, we will default to crediting your credit card first, up until the full amount originally charged and a new Gift Card will be issued for the Gift Card portion of the order.

For purchases made in-store, please visit a Clarks, Bostonian or Clarks Bostonian Outlet Store to return products for a refund with your original receipt. Purchases made in-store must be returned at a store location.

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Changing or Canceling Your Order
You can change your order at any time before you submit your order. However, once your order is placed, our order fulfillment and shipping systems are designed to get orders on their way to you quickly. We are unable to alter an order once it has been submitted. If you have any questions about an order you have placed, please contact our Consumer Services Team online or at 800-211-5461. Our Consumer Services Team will make every effort to assist you.

Please note, if you cancel an item that qualified you for a promotion or special offer, you may no longer receive that discount or promotion.

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Exchanges
To exchange a product, we recommend visiting one of our store locations. Visit our Store Locator to find a store near you.

If you do not have a store nearby, just follow our FREE online return process to return your product and place a new order for the product you would like. This will give you the opportunity to order in-stock items in the color and size you would like, without waiting for your return to be processed.

Please note, when returning product and placing a new order, two separate transactions will post to your credit card – one for the new order and one for the refund of the original item(s) you are returning. We do not refund original shipping charges.

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Gift Returns
If you received a gift in the wrong size or color, you can return it to any Clarks, Bostonian or Clarks Bostonian Outlet to receive a Gift Card for the original price paid. Our Gift Cards can be redeemed at Clarks, Bostonian or Clarks Bostonian Outlet locations, or on our websites www.clarksusa.com and www.bostonianshoe.com. If the original order was purchased as a gift and you attempt to return it through our online return process, you will receive a merchandise credit in the form of a new Gift Card, which we will ship to the ship-to address from the original order.

Contact Consumer Services

Telephone: 1-800-211-5461

Email the Clarks Consumer Services Team

Hours (EST)
Monday - Friday : 8am - 8pm
Saturday : 9:30am - 4pm

About Clarks USA
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C & J Clark America Inc., 156 Oak Street, Newton Upper Falls, MA 02464