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Top Questions and Answers

IF THERE ARE MULTIPLE ITEMS ON MY ORDER, WILL THEY ARRIVE IN ONE BOX?

We are currently experiencing technical difficulty in supplying all tracking numbers associated with your order. If you receive a portion of your order, the remaining portion should arrive in the next 1-2 business days.

We continue to work diligently to provide every piece of order information that you expect from us.

WHEN WILL MY EXPRESS (NEXT DAY/TWO DAY) ORDER ARRIVE?

If you choose the Next Day or Two Day delivery option, orders placed before 12:00 pm EST Monday - Friday will be shipped the same day. Orders placed after 12:00 pm EST Friday through the end of day Sunday will be shipped on the following Monday. If there is a national holiday that lands on a Monday, it will be shipped the following Tuesday.

CAN I CANCEL OR CHANGE MY ORDER?

We cannot alter an order once it has been submitted. Our fulfillment systems are designed to get your orders shipped and on your feet as quickly as possible.

HOW DO I RETURN A PURCHASE THAT I MADE IN A CLARKS RETAIL OR OUTLET LOCATIONS?

Please return your unworn product with original receipt to your nearest Clarks retail store within 90 days for a full refund or exchange. If you do not have your original receipt, or if it’s been longer than 90 days, you’ll be issued a store credit for the current retail price of the unworn product.

To receive a refund, bring your original receipt and form of payment. If you do not have your original receipt, you will receive a gift card for the stores current selling price.

HOW CAN I TRACK AN ORDER THAT WAS PLACED IN A CLARKS STORE?

If your receipt has a Special Order ID, simply type the number into the Track by Reference field on ups.com and click Track. If there is a Remote Send ID on your receipt, please contact the store where you originally made the purchase and they can provide tracking information. Please note that your package will arrive 7-10 business days after placing the order.




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