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Returns

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Return policy
Return by mail (FREE)
Return carrier
Returns to a store
Return processing
Gift Returns
Exchanges

Return Policy
We want you to be delighted with your purchase but if you are not fully satisfied, simply return your unworn product within 90 days for a full refund.

Online Purchases: Follow our simple online return process and ship your unworn product back to us with your return paperwork or by visiting the Clarks store locations nearest you.

In-Store Purchases: Please return your unworn product with original receipt to your nearest Clarks retail store within 90 days for a full refund or exchange. If you do not have your original receipt, or if it’s been longer than 90 days, you’ll be issued a store credit for the current retail price of the unworn product.

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Free Return by Mail
If you would like to return your online purchase by mail, follow our simple online return process for a FREE pre-paid shipping label. Please use your original shipment box for returns, whenever possible.

1. Visit www.clarksusa.com/us/order/lookup
2. Enter your order number and ship-to zip code
3. Select the item(s) you would like to return by providing the quantity and reason code for each
4. Print out the packing slip that goes inside your package
5. Create & Print your FREE pre-paid return label, by choosing UPS or United States Postal Service. For the fastest return, use UPS.
6. Retain your tracking number for possible future use.

 

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Return Carriers
United States - Retain your tracking number for possible future use.

UPS: You can you drop your package off at any UPS location, including: The UPS Store®, UPS drop boxes, UPS customer centers, authorized retail outlets and UPS drivers. For the fastest return, use UPS.

USPS: You can leave your package at any United States Postal Service location as well as your own mailbox, your local Post office or postal collection boxes.

US Territories & Military Addresses:
Your package will default to be shipped via USPS. You can leave your package at any United States Postal Service location including your own mailbox, your local Post office or postal collection boxes. You may also schedule a free postal carrier pick up with USPS.

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Returns to a Clarks or Clarks Outlet Store
You can return your Clarksusa.com purchase to the Clarks or Clarks Outlet store nearest you. To complete your return in store simply follow these three easy steps:

1. Bring the unworn items you would like to return to any Clarks or Clarks Outlet store location.
2. Present your original packing slip to any sales associate. Without your proof of purchase, a Clarks Gift Card will be issued for the current selling price of the item(s).
3. To receive a refund, bring your original form of payment. If you return a gift, a Clarks Gift Card will be issued for the original price paid.

 

Purchases made in a Clarks or Clarks Outlet store must be returned to a Clarks or Clarks Outlet store location.

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Refund Processing of Online Orders
Refunds for items(s) being returned along with any applicable taxes will be credited to your original method of payment, unless the order was marked as a gift. No original shipping costs or tax on shipping costs will be refunded.

Your refund will process after we receive and inspect your unworn products at our fulfillment center. Please allow up to two billing cycles for the credit to post to your account after your return has been processed.

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Gift Returns
If you only paid with a Gift Card, or marked your order as a gift, returns will be issued in the form of a new Gift Card for the full order amount, less shipping and tax on shipping. If your purchase was paid for with a combination of credit card and Gift Cards, we will default to crediting your credit card first, up to the full amount originally charged and a new Gift Card will be issued for the Gift Card portion of the order.

For purchases made in-store, please visit a Clarks or Clarks Outlet Store to return products with your original receipt. Purchases made in-store must be returned at a store location.

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Exchanges
Exchanges are not available online. To exchange a product, use our FREE online return process and place a new order for the product you would like. Otherwise, we would also recommend visiting one of our store locations. Visit our Store Locator to find a store near you.

Please note, when returning product and placing a new order, two separate transactions will post to your credit card – one for the new order and one for the refund of the original item(s) you are returning. We do not refund original shipping charges.

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Customer Service Quick Links

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