Skip to content Skip to navigation


Frequently Asked Questions

The shoe size I ordered, based on my measurements using the foot measuring gauge, didn’t fit. Why is this?
Can I return my kids’ home delivery order to any Clarks store?
How do I use the gauge?
How do I find my size?
Which gauge do I need to buy?
What do I do if I’ve bought the wrong gauge?
What is your returns policy for the foot measuring gauge?
I have bought shoes since using the gauge, but they are uncomfortable for my child. What is your returns policy?
The tape on my gauge has snapped off. May I have a replacement?
What should I do if my child is measuring as a size that you don’t have in stock?
The product I want is not available in my child’s size. What do you recommend?
My child has orthotics. What size do you recommend?
What options are available if my child has feet that are significantly different sizes?

The shoe size I ordered, based on my measurements using the foot measuring gauge, didn’t fit. Why is this?
Measuring your child’s feet at home using one of our foot measuring gauges is a good starting point to finding out your child’s Clarks shoe size. However, the styling, construction, or materials of individual styles may affect the fit. For the most accurate measurement of your child’s feet, assistance in choosing a style, and a full fit check, we always recommend visiting one of our trained fit experts in store.

Can I return my kids’ home delivery order to any Clarks store?
Yes, you can return your Clarks kids home delivery items to any Clarks retail store for either an exchange or a refund. Please note that not all Clarks stores sell Clarks kids shoes; find your nearest Clarks kids store with our online store locator. You can also always return your Clarks kids shoes online at no additional charge.

How do I use the gauge?
Inside the box your gauge came in, you’ll find a set of instructions which provide a step-by-step guide to using it. If you have lost these instructions, you can find a new set online at Clarksusa.com with our guide to using your foot measuring gauge. This page also includes step-by-step video instructions on how to use each gauge. If you need additional assistance, visit a Clarks store for a consultation with a trained fit expert, or contact our Consumer Services team at 800-211-5461 (8-8 EST M-F, 10-4 EST Saturdays).

How do I find my size?
Our guide to using your foot measuring gauge will show you how to measure your child’s feet using your gauge. When you have written down your child’s measurements, type them into our online size calculator, which will use them to calculate your child’s Clarks shoes size.

Which gauge do I need to buy?
There are two Clarks’ foot measuring gauges – a toddler gauge and a junior gauge. The gauge you need will depend on your child’s current shoe size. If you don’t know this, you can use your child’s age as a guide to which gauge to buy. For more information on choosing which gauge to buy, please visit our gauge site at Clarksusa.com.

What do I do if I’ve bought the wrong gauge?
If you’ve purchased the wrong gauge, simply return it to us for a refund or exchange. Returns and shipping are always free! Or, visit your nearest Clarks kids store to return or exchange your gauge.

What is your returns policy for the foot measuring gauge?
If you are not satisfied with your foot measuring gauge, simply return it to us for a refund or exchange. Returns are always free. You can also visit your nearest Clarks kids store to return or exchange your gauge.

I have bought shoes since using the gauge, but they are uncomfortable for my child. What is your returns policy?
Our Free Returns policy is valid for all Clarks products, including Clarks kids shoes. If you’d like additional assistance with measure and fit, visit a store selling Clarks kids shoes for a consultation with a trained fit expert, or watch our online video tutorial on how best to measure your child’s feet.

The tape on my gauge has snapped off. May I have a replacement?
Of course – our Consumer Services team will be happy to send you a replacement tape with instructions on how to attach it to your gauge. Call 800-211-5461
(8-8 EST M-F, 10-4 EST Saturdays) to request replacement tape.

What should I do if my child is measuring as a size that you don’t have in stock?
We are always working to improve our collection, but it is not possible to offer all styles in all sizes. If you would like help choosing a style in your child’s size, we would recommend visiting your local Clarks store to speak to a trained fit expert. If a Clarks kids store is not convenient to your location, contact Consumer Services for assistance at 800-211-5461 (8-8 EST M-F, 10-4 EST Saturdays).

The product I want is not available in my child’s size. What do you recommend?
We are always working to improve our collection, but it is not possible to offer all styles in all sizes. If you would like help choosing a style in your child’s size, we would recommend visiting your local Clarks store to speak to a trained fit expert, or contacting Consumer Services at 800-211-5461 (8-8 EST M-F, 10-4 EST Saturdays).

My child has orthotics. What size do you recommend?
If your child has orthotics, we recommend you visit your local Clarks store for further advice and customized fit recommendations.

What options are available if my child has feet that are significantly different sizes?
If there is more than a 10 mm/1 cm difference between the length of your child’s feet, we recommend you visit your local Clarks store for further advice.

If you have any questions or would like help measuring and fitting your child’s shoes, please visit one of our stores or contact our Consumer Services team at 800-211-5461 (8-8 EST M-F, 10-4 EST Saturdays).