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Contact us

Customer Service

If you have any questions regarding the Clarks website, please view our FAQ page. Alternatively, you can contact us using the form below or by calling us.

Our Consumer Services team will happily answer questions about our products, an in-store experience, an order you have placed online, or help you to place orders over the phone or online.

Hours of Operation:

  • Monday : 9:00am to 7:00pm EST
  • Tuesday - Friday: 9:00am to 6:00pm EST
  • Saturday: Closed
  • Sunday: Closed

Contact us by Phone

Still can't find the answer to your question? You can reach us by phone at 1-800-211-5461.

Contact us by email

Please contact us using the form below.

*Please do not include any credit card or debit card number details within your email.*

Useful links

Contact us by mail

If you wish to write a letter to us, please use the following address:

C&J Clark Retail, Inc.
Attn: Consumer Services
60 Tower Road
Waltham, MA 02451




If you have questions about a specific product please include all numbers printed on the inside of your shoes. For your protection, do not include any credit card details.

Preferred method of contact