At Clarks, we want you to be as confident in your purchase as we are in our products. If you are not satisfied with your purchase simply return your unworn product within 60 days of purchase for a full refund.
In-Store Purchases: Please return your unworn product with original receipt to your nearest Clarks retail store within 60 days for a full refund or exchange. If you do not have your original receipt, or if it’s been longer than 60 days, you’ll be issued a store credit for the current retail price of the unworn product. Purchases made in a Clarks store must be returned to a Clarks store. Purchases made in a Clarks Outlet store must be returned to a Clarks Outlet store location.
Online Purchases: For your convenience we offer two options for returning your order, either by mail or by visiting a Clarks retail store. Please see below for details.
Free Return by Mail
If you placed your order after September 14th, 2020 and you would like to return your online purchase by mail, simply use the pre-paid label included with your order. If you placed your order on or before September 14th, 2020, please follow the instructions to print your pre-paid return label below.
If you’ve lost your label, you may print another on our website by simply following the instructions below.
1. Visit the Order Lookup Page
2. Enter your order number and ship-to zip code
3. Select the item(s) you would like to return by providing the quantity and reason code for each
4. Print out the packing slip that goes inside your package
5. Create & Print your pre-paid FedEx SmartPost Returns® label, and securely attach it to the package
6. Retain your tracking number for possible future use
USPS: You can leave your package at any United States Postal Service location as well as your own mailbox, your local Post office or postal collection boxes.
FedEx: You can you drop your package off at any staffed FedEx location, including: The FedEx World Service Center® or FedEx drop boxes, FedEx Authorized ShipCenter® location or including it with your regular scheduled FedEx Ground® pickup.
US Territories & Military Addresses: Your package will default to be shipped via USPS. You can leave your package at any United States Postal Service location including your own mailbox, your local Post office or postal collection boxes. You may also schedule a free postal carrier pick up with USPS.
RETURNS TO A CLARKS STORE
You can return your Clarksusa.com purchase to the Clarks store nearest you. To complete your return in store simply follow these three easy steps:
1. Bring the unworn items you would like to return to any Clarks store nearest you.
2. Present your original packing slip / original shipping confirmation email to any sales associate. Without your proof of purchase, a Clarks Gift Card will be issued for the current selling price of the item(s).
3. To receive a refund, bring your original form of payment.
At this time, our stores can only provide merchandise credit for orders made via PayPal. Orders placed via Klarna cannot be refunded in-store. If you wish for a refund to your PayPal or Klarna account, please refer to the Return by Mail instructions.
Refund Processing of Online Orders
Refunds for items(s) being returned along with any applicable taxes will be credited to your original method of payment. No original shipping costs or tax on shipping costs will be refunded.
Your refund will process after we receive and inspect your unworn products at our warehouse. You will receive an email confirming your return has been processed and refunds should post to your account within 10 business days. If this time has lapsed without receiving your refund, you should contact your financial institution and then our customer service team.
Online orders paid for using Klarna need to be returned to our warehouse where you will be refunded to your original form of payment. Online orders placed using Klarna cannot be returned to store for a refund or exchange, or gift card.
If you paid exclusively with a Clarks Gift Card, your refund will also be issued in the form of a new Gift Card for the full order amount, minus shipping and tax on shipping, where applicable. If you paid with a combination of credit card and Gift Card(s), we will refund your credit card first, up to the full amount originally charged, and a new Gift Card will be issued for the Gift Card portion of the order.
For purchases made in-store, please visit a Clarks or Clarks Outlet Store to return products with your original receipt. Purchases made in-store must be returned at a store location.
Exchanges are not available online. To exchange a product, use our FREE online return process and place a new order for the product you would like. Otherwise, we would also recommend visiting one of our store locations. Visit our Store Locator to find a store near you.
Please note, when returning product and placing a new order, two separate transactions will post to your credit card – one for the new order and one for the refund of the original item(s) you are returning. We do not refund original shipping charges.