Returns

Return Policy

At Clarks, we want you to be as confident in your purchase as we are in our products. That’s why we’re proud to offer FREE returns on all orders. If you are not fully satisfied, simply return your unworn or unused product in its original condition and packaging within 60 days of purchase for a full refund.

In-Store Purchases: Please return your unworn product with original receipt to your nearest Clarks retail store within 60 days of purchase for a full refund or exchange. If you do not have your original receipt, or if it’s been longer than 60 days, you’ll be issued a store credit for the current retail price of the unworn product. Purchases made in a Clarks store must be returned to a Clarks store. Purchases made in a Clarks Outlet store must be returned to a Clarks Outlet store location.

Online Purchases: For your convenience we offer two options for returning your order, either through our online returns portal or by returning it to a Clarks retail store.


ONLINE RETURNS PORTAL

If you would like to ship your online purchase back to Clarks for a refund, simply follow the steps below to produce your returns label or QR code:

1. Go to our online Returns Portal.
2. Enter your order number (ex. 612345678) and ship-to zip code.
3. Select the item(s) that you would like to return
4. Select the reason for the return.
5. Select your preferred shipping method
6.Enter the required details and submit your return.


What happens next?

Upon submitting your return through our returns portal we will immediately email your FREE return shipping label and QR code. Then follow the instructions below for the option that is most convenient for you:

Option 1 - Use the FedEx mobile QR code (no printer required):

  1. Pack the item(s) you wish to return into a single package along with the packing slip that came with your order.

  2. Bring your package to the nearest staffed FedEx location that accepts mobile QR codes (use only this link).

  3. Have a FedEx staff member scan the QR code that we’ve emailed from your smartphone, and they will do the rest.


-OR-


Option 2 - Print the pre-paid FedEx return label:

  1. Print the pre-paid shipping label that was emailed to you.

  2. Pack the item(s) you wish to return into a single package along with the packing slip that came with your order.

  3. Securely attach the pre-paid shipping label to the outside of the package.

  4. Drop your package off at the nearest staffed FedEx location (do not use this link if using the QR code option).

Us territories & military addresses

At this time our online returns portal does not service returns from these addresses. Please contact our customer care team and they will email you a FREE return shipping label. You can leave your package to be returned at any United States Postal Service location including your own mailbox, your local Post office or postal collection boxes. You may also schedule a free postal carrier pick up with USPS.

Refund Processing of Online Orders

Your refund will process after we receive and inspect your unworn product(s) at our warehouse. You will receive an email confirming your return has been processed. Once processed, refunds should reflect on your account within 10 business days. Please retain your return tracking number until your refund appears on your statement. If this time has lapsed without receiving your refund, please contact our customer care team.

Refunds for items(s) being returned along with any applicable taxes will be credited to your original method of payment. No original shipping costs or tax on shipping costs will be refunded.

REFUNDS FOR ORDERS PURCHASED using KLARNA

Online orders paid for using Klarna need to be returned through our online returns portal where you will be refunded to your original form of payment. Online orders placed using Klarna cannot be returned to store for a refund, exchange, or gift card.

REFUNDS FOR ORDERS PURCHASED using PayPal

Online orders paid for using PayPal need to be returned through our online returns portal where you will be refunded to your original form of payment. At this time, our stores can only provide merchandise credit for orders made via PayPal.

Refunds FOR ORDERS PURCHASED using GIFT CARDs

If you paid exclusively with a Clarks Gift Card, your refund will also be issued in the form of a new Gift Card for the full order amount, minus shipping and tax on shipping, where applicable. If you paid with a combination of credit card and Gift Card(s), we will refund your credit card first, up to the full amount originally charged, and a new Gift Card will be issued for the Gift Card portion of the order.

Refunds FOR ORDERS PURCHASED in-store

For purchases made in-store, please visit a  Clarks or Clarks Outlet Store to return products with your original receipt. Purchases made in-store must be returned at a store location.

RETURNS TO A CLARKS STORE

You can return your Clarksusa.com purchase to the Clarks store nearest you. To complete your return in store simply follow these three easy steps:
 

1. Bring the unworn items you would like to return to any Clarks store nearest you.
2. Present your original packing slip / original shipping confirmation email to any sales associate. Without your proof of purchase, a Clarks Gift Card will be issued for the current selling price of the item(s).
3. To receive a refund, bring your original form of payment.

Exchanges

We do not offer direct exchanges for items purchased online at this time. Exchanges can only be processed by visiting a Clarks retail store and is based on product availability. Alternatively, please use our FREE online Returns Portal, to return your item then place a new order for the product you would like.

If you need assistance in placing a new order for a different size or color, please contact our customer care team at 1 (833) 429-5110. Our representatives are available 9AM – 6PM EST, Monday through Friday.