CLARKS REWARDS PROGRAM FAQs
HOW DO I JOIN?
Sign up with an Associate at one of our Clarks stores or Clarks Outlet locations in the United States or Puerto Rico by providing your first name, last name, e-mail address, and phone number. Alternatively, you can sign up by providing your first name, last name, e-mail address and full mailing address. The program is free to join!
WHY DO YOU NEED MY PHONE NUMBER OR MAILING ADDRESS?
We will use either your phone number or name and zip code to look up your account the next time you come in.
WHAT IF I DO NOT WANT TO PROVIDE MY E-MAIL OR DO NOT HAVE ONE?
To participate in the Rewards Program, you must provide an e-mail address. See program terms posted here www.clarksusa.com/rewards-program-terms.
WHAT IF I HAVE ALREADY GIVEN MY E-MAIL TO CLARKS?
If you already provided your e-mail to a store Associate at checkout on a prior occasion, you will have to provide your first name, last name, e-mail and phone number or first name, last name and full mailing address to an Associate to opt-into the Clarks Reward Program.
HOW TO EARN REWARD POINTS:
Each time you make a purchase at a Clarks stores or Clarks Outlet location in the United States or Puerto Rico, provide your phone number or name and zip code to the Associate. Rewards Points will automatically be added to your account.
WHEN WILL I RECEIVE MY DISCOUNT REWARDS?
For every $1 you spend in any Clarks stores or Clarks Outlet location in the United States or Puerto Rico, you will receive 1 Rewards Point. When you reach 200 Rewards Points (by spending $200), a $20 Discount Reward notification will be emailed to you within 24 hours of the qualifying purchase. See program terms posted here www.clarksusa.com/rewards-program-terms.
HOW DO I REDEEM MY DISCOUNT REWARDS?
Provide your phone number or name and zip code to an Associate at checkout and let them know you would like to use your Discount Reward on your purchase.
DO MY DISCOUNT REWARDS EXPIRE?
Discount Rewards expire 365 days from the date they are earned.
DO MY REWARD POINTS EXPIRE?
Rewards Points that have not been converted into a Discount Reward expire five (5) years after the date they are earned.
HOW DO I TRACK MY REWARDS POINTS?
Your Rewards Points total will be printed on your receipt, or you can ask an Associate to look up your Rewards Points balance at checkout.
HOW DO I TRACK MY DISCOUNT REWARDS?
Keep track of your email notifications. That’s how we communicate your Discount Rewards to you. Also, you can ask an Associate to look up your available Discount Rewards at checkout. At this time, your Discount Rewards are not otherwise available for viewing online or on receipts.
CAN I COMBINE SPEND FROM MULTIPLE ACCOUNTS?
We cannot combine accounts at this time and encourage you to use a single phone number or name and zip code for all transactions at any Clarks store or Clarks Outlet location to ensure you receive credit toward your Discount Rewards.
WHAT IF I HAVE A CLARKS CLUB PUNCH CARD?
When you join the Rewards Program, you will automatically begin earning Rewards Points and can continue to complete your existing Clarks Club punch card. Once your existing Clarks Club Card is redeemed you will not need another punch card - your Rewards Points will automatically be tracked upon giving your phone number to an Associate with every purchase.
WHAT IF I MADE A PURCHASE BUT DID NOT RECEIVE ANY REWARD POINTS?
Please be sure to provide your phone number or name and zip code with every in-store purchase and check your receipt to ensure your Rewards Points have been added to your account. We are unable to add Rewards Points to your account outside of a purchase made in a Clarks store or Clarks Outlet location.
WHAT HAPPENS TO MY REWARD POINTS IF I MAKE A RETURN?
If you return merchandise that you purchased in accordance with the Clarks Return Policy for which you received Rewards Points, any Rewards Points you earned from that purchase will be deducted from your Rewards Program Account.
WHAT HAPPENS IF I RETURN ITEMS THAT I PURCHASED WITH A DISCOUNT REWARD? If you return merchandise that you purchased with your Discount Reward, you will be refunded the amount you paid (excluding the value of the Discount Reward and any other discounts) to the original method of payment after we process your return in accordance with our Clarks Return Policy. Discount Rewards are for one-time use only. You will not receive a replacement Discount Reward for returned merchandise and Clarks will not credit the redeemed Rewards Points back to your Rewards Program Account after a return.
DOES THE REWARD PROGRAM WORK ONLINE AT WWW.CLARKSUSA.COM?
No. The Rewards Program is only for in-store purchases in the United States and Puerto Rico and does not apply to purchases made online. Purchases must be made at a qualifying Clarks Retail or Clarks Outlet store to earn Rewards Points.
ANY OTHER QUESTIONS?
Please contact our Customer Service team at Consumer.Services@Clarks.com or see an Associate at a qualifying Clarks store or Clarks Outlet location! You may also review the full Terms and Conditions of the Clarks Rewards Program available at www.clarksusa.com/rewards-program-terms.
SEE CLARKS REWARDS TERMS AND CONDITIONS FOR MORE DETAILS